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   SHS Insurance Customer Service
When you need answers, help or information, here are the numbers to call ...

Aetna Customer Service: (877) 409-7366

Aetna Pharmacy: (800) 238-6279

For questions about:
  • Plan benefits
  • Enrollment
  • Claims
  • Inpatient admission pre-certification or to request a printed Plan Brochure
Aetna Claims Administrators, Inc.
P.O. Box 15708
Boston, MA 02215-0014
(877) 409-7366
Monday through Friday, 8:30 a.m. to 5:30 p.m., EST

For questions about:
  • A prescription drug claim
  • Pharmacy claim forms
  • Drugs that are not covered and pre-authorization
Aetna Pharmacy Management at (800) 238-6279 - available 24 hours a day.


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