Email at CUMC
Faculty, staff and students receive an email account when they begin working at CUMC or enrollment in Medical Center classes. The address is in the format of email@example.com, where uni is your own Columbia UNI (ex: abc1234). You can also use firstname.lastname@example.org to receive messages, though storage for your email, contacts, calendars etc. is on the CUMC mail servers, also referred to as CUMC IT Exchange.
Once you are notified that your Exchange account has been created:
Details on the use of both @columbia.edu and @cumc.columbia.edu addresses are in this FAQ.
- Be sure that your account is active by logging in to the Outlook Web App.
- Set up a profile on the myPassword website and make sure that you have changed your password from any default/initial one that was provided to you
NOTE: If you have already been using an MC (computer login) account with a password you selected, you should continue to use that password - it synchronizes with Exchange.
- Verify that mail forwarding from your @columbia.edu address has been set up via the Manage My UNI page.
Email Use Policies for CUMC do not allow automatic forwarding of your messages to an outside provider such as Gmail, Yahoo, iCloud, or others. Individual messages can be forwarded as long as you remain in compliance with email, data protection and any other relevant policies.
The links in the left column of this page for help with any email related topics including setting up email on your computer and mobile devices, password help, FAQs, and policies for email use at CUMC.
Connecting to Your Account
An Exchange account involves two components: Outlook and the CUMC IT Exchange servers.
- Outlook is the "client" software that is used on individual computers for email, calendaring, contacts, tasks and more.
- Exchange is a type of server that allows accounts existing on it to easily share and manage calendars, resources, and contacts in a more secure environment. It also provides strong support and compatibility with mobile devices including iPhones, tablets etc.
Outlook for Windows and Macintosh are the CUMC IT standard supported email programs. Outlook is part of the Microsoft Office Suite that is available for free to current CUMC faculty, staff and students, and offers the best compatibility with Exchange accounts. Select the link for the version of Outlook you are using from the left column of this page for instructions on using it with your Exchange account.
Requesting an Account
- Faculty and staff who do not have an @cumc.columbia.edu email account yet will need to have their department or division must request one for them via the Exchange Account Request form.
- Students who are currently enrolled in Medical Center classes but have not received an Exchange email address must contact their school's Student Services department.
- For new public folders or any that had been hosted on CubMail please contact us at email@example.com or call extension 5-Help, option 5, to have an Exchange account created. ARC billing information should be included. If this is replacing public folders that were on CubMail you must also:
- Email firstname.lastname@example.org when the Exchange account has been created to request that the public folders' <address>@columbia.edu is routed to the new Exchange account.
- If needed, migrate any messages or other data from the public folders on CubMail. You can set up the CubMail account in Outlook (on Windows or Macintosh) to download and transfer messages, or contact your IT support staff for assistance well in advance of CubMail disabling.
Other Email Accounts
- New York-Presbyterian Hospital - If you need assistance with an email address that ends in @nyp.org, please click here and see links on the left of the page under the Need Help? heading, or contact extension 4-Help (212-746-4357).
- Alumni accounts - Columbia offers alumni a lifetime email address and email forwarding, see http://alumni.columbia.edu/email. Be sure to review qualifications on the page regarding account eligibility.
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