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Set Up an Android Device for CUMC IT Exchange

Setting up an Android phone or tablet to connect to your Exchange (@cumc.columbia.edu) email account will automatically enforce it to use a passcode lock and encryption in order insure compliance with University policies. If you do not access, store or transmit sensitive data on the device and prefer to not have automatic enforcement set, the Outlook Web App can be opened via the phone or tablet's web browser. However, we strongly recommend that automatic locks, encryption and other security measures are put in place for all mobile devices to prevent damages from loss or theft of both the equipment and any information it contains.

Configuring Your Exchange Email
Steps and screenshots below are for Android OS version 4 and higher. Other versions should be similar; if you are not able to set up email successfully please check the device's user manual and the manufacturer's website for help with adding an Exchange account.
  1. If your device is not already encrypted, be sure to run a backup before configuring your email to avoid possible loss of information. It is also important to keep your phone or tablet plugged into its power cord while finishing Exchange setup so initial encryption is not interrupted by a drained battery.
  2. Select Settings from your home screen, then Accounts & sync. Scroll down within the settings if necessary to find this.
  3. In the upper right corner of the Accounts & sync settings, tap the + (plus) sign to add an account.

    Add an account in Android Settings

  4. Select Exchange ActiveSync.

    Exchange ActiveSync in Add an account

  5. Enter youruni@cumc.columbia.edu in the Email address field, using your actual Columbia UNI (ex: abc1234) instead of youruni. Type your Exchange email password in the Password field.

    Android Exchange Email address and password

    Click the Manual Setup button when done.
  6. At the next screen, change the Server Address to: mail.cumc.columbia.edu

    Android Exchange Server and Domain Fields

  7. In the Domain field type in: mc
  8. Scroll down further to make sure the This server requires an encrypted SSL connection option is checked.

    Android Exchange SSL Option

  9. Click Next; if prompted select the desired Exchange settings and updates for your device (you can also adjust these later), then select Next again.
  10. In the Account Name field, type in the desired name for your Exchange account on the device; we suggest CUMC. Click the Finish Setup button when done.
  11. A Security policy required warning will appear; click OK to continue.
  12. An Activate device administrator window will appear, listing the Exchange security policies that will be enforced. Click Activate to continue.
  13. Follow any prompts to continue with security policies; if you do not have a passcode lock or encryption on your device you will see screens to enter or complete these.
  14. When completed your device will connect to Exchange and show your current messages.
To adjust settings on your phone or tablet such as how frequently to synchronize or check mail, how far back to show messages, setting a signature and more, enter the General Settings for the account (Settings - Accounts sync - Exchange ActiveSync).

IMPORTANT: Whenever you change or reset your password for your Exchange (and/or MC computer login) account, be sure to set your Exchange-configured mobile device to Airplane mode first to prevent it from locking your account by trying to connect with the old password stored on the device. Once you have changed your password, see instructions to Synchronize Your Password to enter the new one in your Android device.

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Last updated 3/21/2014