Follow these instructions to configure your CUIMC email account in Outlook on an Android device. Note that Outlook is the only supported app on Android due to its higher security and compatibility with the CUIMC email platform, Microsoft 365.
- This will automatically force the device to use a passcode or biometric lock and encryption, as required by University policy.
- CUIMC Duo multifactor authentication (MFA) is required when signing in to email and Microsoft 365 Apps from off campus (not using Mercury secure wireless, campus wired, or VPN). Please make sure you are enrolled in CUIMC Duo if you will ever need to use either when not on the CUIMC campus.
If you were connecting to CUIMC email on another app or older version/device, please be sure to remove the account to keep it from trying to connect, which can slow down the phone or tablet. It is also a best practice for security, helping to ensure that anyone else who may end up using the device will not be able to see messages or other data that they are not authorized to view.
Set Up Your CUIMC Email in Outlook on Android
- If your device is not already encrypted, be sure to run a backup before configuring your email to avoid possible loss of data. It is also important to keep your phone or tablet plugged into its power cord while finishing setup so initial encryption is not interrupted by a drained battery.
- Make sure your device is connected to a cellular network (LTE/4G/5G) or wifi other than guest-net, such as Mercury secure wireless. Initial set up of CUIMC email will not work on guest-net!
- Open Outlook from your list of apps. If it is not installed, search Outlook in the Play Store and download the free Microsoft Outlook app.
- If this is the first time opening Outlook, tap Get Started.
Otherwise tap the Menu icon in the upper left, then Settings (gear) icon near the bottom, Add Account and Add Email Account. - Outlook may detect your Google/Gmail account and attempt to add it, if you prefer not to tap Skip.
- Enter your full CUIMC email address and tap Continue.
- Enter your CUIMC email password and tap Sign in.
NOTE: If you are setting up your email from off campus and have already enrolled in CUIMC Duo, follow prompts from Duo to use your default or choose your MFA method, approve the sign in, and continue.
If you have not yet enrolled in CUIMC Duo, the sign in may step you through enrollment. To manually enroll go to: https://mfa.cumc.columbia.edu. For more help please see detailed steps for using Duo with email and Office 365 and Duo FAQs. - After connecting to your CUIMC email account, an Activate device administrator warning will appear, tap Activate to accept. This verifies that University required settings (encryption and passcode or biometric lock) are applied to the device.
- Tap Activate at the bottom of the Activate device administrator window.
- Follow any remaining prompts to finish connecting to your CUIMC email account.
- The app will open to your Inbox, and may take a few moments to download and synchronize all messages, folders etc.
IMPORTANT: Whenever you change or reset your password make sure any mobile device(s) connected to your CUIMC email prompts for and accepts the new password. If not it may attempt to use the old, invalid password and lock your email account. For more help see Synchronize Your MC/Email Password.