Synchronize Your MC Password
If you have changed or reset your MC account (computer login and/or Exchange email) password via the myPassword web site, you will also need to make sure that it is updated on any other devices and computers that may have stored the old password.
The devices that should be checked are:
If you do not update the password on all devices that have stored it, you may find that your account becomes repeatedly locked. Once you are sure you have updated your changed or reset password on all devices, you may also need to Unlock Your Account.
Please follow the instructions below to synchronize your password as needed, based on the devices you use in addition to your work computer. Typically this is simply going into the device's email settings, removing the old saved password and typing in the new password.
iPhone and iPad
If you need to change back to automatic Fetch settings, follow steps 1 and 2 above to go in and set up your desired options.
- Select the Settings icon on the device's home screen, then the Mail, Contacts, Calendars link.
- If your device is set to automatically check for new data, it will need to be temporarily changed to manual in order to prevent the iPhone/iPad from automatically attempting to connect with an old password and locking your account. Make sure you note your original settings while following the steps a and b below, so you can change them back after updating your password if desired.
- Select the Fetch New Data link and make sure Push is set to Off (tap On if it is selected to change to Off).
- Further down on the Fetch New Data screen, tap Manually to select it.
- Select the Mail link in the upper left to return to the main Mail, Contacts, Calendars screen.
- Tap the link for your Exchange account; it will be your uni followed by @cumc.columbia.edu (ex: email@example.com).
- Select the Account Info link at the top of the next screen.
- Tap at the end of the the Password field to bring up the on screen keyboard. Use the backspace key to remove the old password, and type in the new password you have already set via the myPassword site.
- Select the link in the upper left to return to the prior screen, then two more times to exit all the way to the main Settings options. Be sure to take the device out of Airplane mode if you set it prior to changing or resetting your password.
- Press the home button on your device and go into your Mail to verify that you are able to access your Exchange email. You will see an error if the password was entered incorrectly.
Instructions below are for Android OS 4. For other versions the steps may be slightly different, please check your instruction manual or the device manufacturer's website for additional help on changing a password for an Exchange email account.
- Select the Settings icons (usually on your device's Home screen), then select Accounts and Sync (you may need to scroll down to find it).
- Select Exchange ActiveSync or Microsoft Exchange ActiveSync.
- Select General Settings or Settings.
- Select Configure server, Incoming Settings, or Exchange Server Settings.
- Scroll down to the Password field. Tap into the field and type in the new password you have already set via the myPassword site.
- Click the Save or Next button. Your device will attempt to login with the new password and return to settings with no error message if successful. If prompted or if the device is still in Airplane mode, be sure to exit it in order to connect.
Manually Mapped Drive
Computers that are on campus and connected to the MC Domain are set up to automatically connect to any of your network drives once you have logged in. This means that changing your MC password will not affect your access to your network drives; the drive(s) will simply appear when you successfully log in to the computer with your MC account.
Computers that are used off campus and do not connect to the MC Domain may have been "manually mapped", or manually configured to connect to CUMC IT managed network drives. Changing your MC password via the myPassword web site means that you will have to change any passwords saved on manually mapped drives as well. To do this:
- Go to the Remote Network Drive Access web pages. A UNI login may be required.
- Select the link in the left navigation for Finding the Network Drive's Path based on your computer's operating system.
- Use the instructions on the page to note your manually mapped network drive information.
- On Windows computers, you will need to right-click on the manually mapped network drive and select Disconnect. This clears out saved login and password information for the drive.
- Select the link in the left navigation for Mapping on.. based on your computer's operating system.
- Use the information you noted in step 3 to re-map the drive, using your updated password.
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