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myPassword Instant Password Management

Forgot your MC account computer login or Exchange email password? The myPassword web site lets you reset it instantly online after setting up personal security questions, similar to what many bank or credit card web sites use. Once you have set these up - see further down on this page for instructions - you can use myPassword to:

IMPORTANT: This is only for computer login accounts on the MC domain (which most CUMC IT supported computers use) and CUMC IT Exchange email accounts. For help with other accounts see this FAQ.

If you have not used myPassword yet, we encourage you to visit it now and set up your security questions before you need to reset or unlock your account. Please be sure to read the instructions below for assistance.

  1. Go to https://mypassword.cumc.columbia.edu.
  2. You will be prompted to login with your Columbia UNI account and password. This is not the same login used for your computer or Exchange account, though they may all use your Columbia UNI for your account name.

    UNI Login Window

  3. The myPassword Self-Service page will appear. Select the link to Edit my Profile.

    myPassword Home Page

  4. You will be prompted to login with your MC account, the same login you use for your computer and/or you Exchange email account.
    NOTE: There is a 6 minute Inactivity Countdown timer at the bottom of most pages in the myPassword web site. This is a security feature to prompt another login if there is no activity on the page within that time, preventing someone else from changing information if you have left your computer unattended. If you require more time to fill out fields on a myPassword page, you can simply click any blank spot on the myPassword page to start the timer over again.

    myPassword Login Window

  5. Fill in your security questions and answers.
    • The answers are case sensitive - any capitals or lowercase that you use in your answers will be required when typing in the answer in the future.
    • You will be asked to select three from a list of prepared questions and create three of your own questions. All six are required in order to meet high security standards; keep in mind that this is your login to access CUMC files and must be highly protected to meet federal and healthcare institution regulations. The convenience of being able to reset, change or unlock your password at any time is well worth answering six questions.
    • For the three prepared questions, use the drop down arrow to the right of the Question field to select from the list. Select questions that you will be easy for you to recall but difficult for others to guess.
    • Type in the answer for the question you have selected in the Answer field. Remember that all answers are case-sensitive.
    • For the three created questions, type your own in the Question field and then its answer in the Answer field. Create questions that you will be easy for you to answer but difficult for others to guess. If you have a difficult time coming up with your own, you can click here for a list of additional questions.

    Select Security Questions

  6. Select the Update button at the bottom of the page when done. You will be returned to the logon window.
Your myPassword profile is now set up and can be used any time your account is locked, you forgot your password or you want to change it. Simply use any computer connected to the Internet to visit myPassword to fix any of these password problems instantly.

IMPORTANT: anytime you change or reset your password, make sure the old one isn't still stored mobile devices, off campus computers and encrypted computers. If your phone or tablet is already configured for your Exchange email account, put the device in Airplane mode before changing your password to prevent it from trying to connect with the old stored password and locking your account.

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Last updated 1/14/2014