Service Request Forms
Using the Request Forms
Please be sure that you fully understand the service(s) that you are requesting prior to submitting any form. If the information you submit is not accurate or complete your request may be delayed, incur additional fees or have to be re-submitted.
CUMC IT services can be requested using the online forms linked below. All requests require that you logon with a valid UNI and password prior to accessing the form.
- A description of each service can be found below this list, or you may call us at extension 5-Help, option 5, with any additional questions.
- These forms serve as an electronic record of your request. Shortly after you submit your request, you will receive an email with the details of your original request and a CUMC IT help desk ticket number for tracking purposes.
- Click here for a printable checklist of the technical information required for the Computer Installation, Software Installation, IP Registration, Update IP Registration, Network Port Activation and Network Port Installation forms.
Individual forms, categorized by the type of service:
The following gives basic information about each service. You can also click here for a printable checklist of the technical information required for the Computer Installation, Software Installation, IP Registration, Update IP Registration, Network Port Activation and Network Port Installation forms.
Computer and Hardware Installation Requests
- set up of a department owned new or existing (re-used) computer for a CUMC employee.
Computer Relocation - This form is for reconfiguring computing equipment only (computers, printers) that are being moved within the CUMC campus. Technicians are not able to perform the physical (lifting, carrying, etc) move of equipment. For information on the physical move of equipment please contact Facilities well in advance of your desired move date.
- All computer components, required software licenses and installation media must be available at the time of the Computer Installation appointment. If not the hourly Desktop support fee including any travel time will be charged, and the appointment must be rescheduled.
- Domain and Exchange accounts are not automatically included with a Computer Installation request. Please be sure to submit forms for these services as well if your employee does not already have a Domain or Exchange account.
- ARC billing information is required for this service.
- You will be contacted within 5 business days of submitting this form to arrange for a Computer Installation appointment.
Other Hardware Installation - set up of printer (network or local), scanner, lab equipment or other technical devices that are not a computer workstation.
Software Related Requests
Software Installation - request installation of software on a computer. Most software requires that you/your department provide proof of licensing and installation media (disk, usb key, network drive) at the time of the installation appointment. To purchase software installation media and licenses please use Columbia's Purchasing site or contact your Department Administrator.
Symantec Endpoint Encryption (formerly called GuardianEdge) - download and install Symantec Endpoint Encryption software on your Windows desktop. Please review all information on the Symantec Endpoint Encryption web pages prior to submitting your request.
Order SAS or SPSS Software Licenses - order licenses and installation media if needed for either statistical software programs. Licenses are set to expire annually, within a specific range of dates that are set by the SAS and SPSS software vendors.
IP Registration - Connection to the wired campus network requires that a computer be registered via the New IP Request form. This includes basic contact information on the computer's department and user, as well as the computer itself. Please see our Connecting to the Wired CUMC Network page for full details.
Update IP Registration - this form must be submitted when a computer that has already been registered for the wired campus network either: changes location on campus, becomes the primary computer for a different employee/changes "ownership", is receiving a replacement NIC (Network Interface Card) or is being disposed of or otherwise removed from the campus.
- Computers that are not being set up via the CUMC IT Computer Installation Request form are not automatically registered for a new IP request.
- Computers that are being moved or re-used on campus must submit the Update IP request form instead (see below).
- If you require activation of a data port, the Network Port Activation Request (see below) must also be submitted.
- Use of the wireless network does not require IP registration. Please see our wireless page for more information.
Having current information on all systems connecting to the network allows us to accurately track available network addresses and connectivity on campus.
Network Port Activation - A network or data port is the port in the wall that a computer plugs into in order to connect to the wired campus network. These ports are not always "active", or connected to networking equipment in the infrastructure that provide access to the wired network.
If any registered computer has not recently connected at a network port it may require that the department submit the Activation request form. In addition, any ports that were previously used to connect a network printer, server or other specialized system will need to be re-configured on the networking infrastructure before a computer can use the same port. If you are not sure whether a port is active, please arrange for a technician to check the port well in advance of arranging for a computer set up.
Any computers or other systems that will be using the data port must also be registered for the wired network via the IP Request form in order to connect.
Network Port Installation - A Network Port Installation request is used to have a new network (data) port installed at a location on the CUMC campus. Once the request is submitted, CORE Resources and the cabling vendor will survey the location. A price estimate will then be given to the requesting department.
After a port is installed, port activation and network (IP) registration must still be requested as well.
Accounts and Network Storage
Domain and Network Storage - A Domain Account is the logon account for a computer that is connected to a CUMC IT managed part of the campus network, such as the domain "MC". The Domain Account request form is also used to obtain access to network drives, both individual and those shared by others in the department.
The Department Administrator's name and email address are required, as well as ARC information for billing. The employee needing a domain account must have already received their Columbia UNI.
Exchange Account - An Exchange account allows the employee to access email and shared calendars via Outlook and the CUMC IT Exchange server. Please see the CUMC IT Exchange and Outlook web site for a full description of this service.
The Department Administrator's name and email address are required, as well as ARC billing information. The employee needing an Exchange account must have already received their Columbia UNI.
CUMC Firewall Exception Request - Outgoing NetBIOS/Bidirection SMTP - request an outgoing exception in the CUMC campus firewall. The request must be made by the owner who must be a Director-level or above person, or a Department or Division administrator (or a designated Departmental or Divisional System administrator), or a senior faculty member.
CUMC Firewall Exception Request - Incoming - request an incoming exception in the CUMC campus firewall. The request must be made by the owner who must be a Director-level or above person, or a Department or Division administrator (or a designated Departmental or Divisional System administrator), or a senior faculty member.
Bandwidth Exception Request - submit information related to work and/or academic needs on a system requiring a higher level of network bandwidth than Columbia policies allow by default.
CUMC Broadcast Email - submit information to send an email to the entire CUMC community.
Room Reservations - use the Resource 25 WebViewer program to request use of a CUMC IT managed classroom, conference room or computing lab for a special event.
Student Locker Assignment - receive an immediate locker assignment. Lockers are only available on a first-come, first-serve basis for currently enrolled CUMC students.
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