Faculty and Staff Support by CUIMC IT


Departments, faculty and staff obtaining support from CUIMC IT technicians, whether via phone, remote access or in person, must comply with governing Columbia University Information Technology Policies, CUIMC Information Security Procedures and the following.

Overview

Faculty and staff support includes:

See our Contact Us page for details on hours and methods of support.

For support beyond initial troubleshooting from the Service Desk, billing and/or departmental agreement to use CUIMC IT as the Certified IT Group is required in most cases.

Student support is for current students enrolled in a CUIMC program, where they are not supported by another Certified IT Group.

We limit support to specific Operating Systems and Software that have been tested for compatibility with commonly used CUIMC applications.

Administrative rights on computers owned by a department, division, group or school, or managed computers, is only granted after following outlined procedures.

General Requirements 

Equipment

Service Locations

168th Street Campus

Buildings listed on the CUIMC Campus Map, and Parker Plaza as outlined below. Any other locations are considered off-site.

Parker Plaza Service

Managed Desktops and Services

CUIMC IT may provide the following types of support for departments or groups when arranged:

Managed Desktops

Managed Services