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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Updated Support Information for Recent OS and Software Releases

Status on recent versions of operating systems and software is as follows:
  • Macintosh 10.10 "Yosemite" is now supported for faculty and staff as well as students.
  • Macintosh 10.11 "El Capitan" is NOT supported and was only released on September 30th. There are known issues with Outlook 2011 and SofTest. We strongly advise against upgrading until further testing is completed.
  • Windows 10 is still not fully supported; please do not upgrade at this time. While it has tested well with common CUMC resources including Athens wireless, VPN and Pharos student printing, other applications may not be compatible. Note that qualifying versions of Windows 7 and 8 are eligible for a free Windows 10 upgrade for as much as a year after its release, so there is no rush to upgrade.
  • iOS 9 for iPhones and iPads was released on September 16th and is being tested for use at CUMC, do not upgrade until support is confirmed.
  • Microsoft Office 2016 for Macintosh was released on September 22nd. Initial tests for compatibility with CUMC email are good, however it is not compatible with Endnote and has not been fully tested with other specialized programs, please research before upgrading or installing. Office 2011 is still the only CUMC IT supported version for Macs.

We will continue to update the Operating System and Standard Software pages on the CUMC IT website as testing is completed. We also strongly recommend checking with your department, school, and Certified IT staff before upgrading or ordering a computer with a pre-installed version to be sure that it will be compatible.

Spam Digest Roll Out

As part of our ongoing effort to protect against malicious email, a new Spam Digest alert and self-help system has been rolled out to CUMC email accounts. The system was previously announced and went through testing by CUMC IT and Certified IT Groups. It works with the existing security filter - automatic protection that scans messages to/from CUMC accounts, blocking known spam and malware - to quarantine suspicious messages and notify you if items have been quarantined. The new components are:

  • End User Digest - if you have had new messages quarantined, you will receive an email with a list of the messages and information on how to securely view them, release to your inbox if wanted, and use other self-help tools.
  • Spam Digest web console - you can log in to at any time to view and manage items in quarantine, mark senders to be safe-listed or blocked, and more. IMPORTANT: If you are not on campus you must use VPN to reach the web console.

Please see the Email Protection and Spam Digest page for full information and tutorials. For additional help please contact your Certified IT Group or call us at extension 5-Help, option 5 with any specific questions.

Continued Alert for Phishing and Ransomware Attacks

Although the recent infection of CUMC systems and files has died down, we ask that everyone remain vigilant against possible attacks. Institutions dealing with medical and personnel data are a major target for cyber criminals due to the potential value of this information. While attacks will continue to evolve, being an informed and alert technology user is the best way to prevent issues ranging from minor annoyances such as spam to a widespread outbreak resulting in massive data loss, ransom threats, work stoppage (some for entire departments), and severe penalties for data breaches or other policy violations.

  • Do NOT open attachments or click on links in unsolicited messages, even if you recognize the sender.
    • Some malware will use an infected system's email to send messages, while links and addresses can be spoofed to look like a trusted source.
    • See our Email Security page for more details and help.
  • Make sure your computers and devices are running vetted anti-virus and anti-spyware programs.
    • These programs must also receive regular updates - information about new malware - and run regular full scans of the system to look for infected files.
  • Contact your IT support for any questions or to report any suspicious activity.
    • Follow any instructions you receive without skipping steps to avoid re-infection or further spread.
    • If you believe a system is infected, disconnect it from the network (including turning off wireless) and remove any external devices.
    • Change any account passwords you may have used during the infection.
  • Educate yourself whenever possible.
Knowing how to prevent issues and operate securely will help not only with work or school but with your own personal technology and data.

Archived News and Announcements for 2015

Windows 10 at CUMC

Some P Drives Offline Friday, September 18th from 5pm to 9pm

Welcome New Students

CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm

New File Transfer Program - DatAnywhere

Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM

Inbound Spam Filtering and Digest Messages

GE/IDX Maintenance Thursday August 13th from 7pm to 8pm

Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm

Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled

Virus/Ransomware Alert - Do Not Open Any .exe Files

Inbound Spam Filtering Rollout Begins June 19th

Email and MC Account Suspension for Incomplete Annual Security and Privacy Training

CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon

Wired Network Requests Must Be Placed by Certified IT Groups

Reminder to Vacate Student Lockers

Annual Security and Privacy Training Deadline Has Passed

CubMail Account Space Removal for CUMC Exchange Users

Some Shared Network P: Drives are Read Only

Phishing Email "Alert on CubMail Account"

Echo 360 Lecture System Downtime Through Sunday March 29th

Echo 360 Lecture System Scheduled Downtime March 23rd to 27th

Spam Messages and Attachments

Information Security and HIPAA Privacy Training for 2014 to 2015

Spam Email Titled "Invoice"

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

CROWN Scan Troubleshooting

BlackBerry OS 10 Required

Archived News and Announcements for 2014

Network Addresses Will Default to Local

ServiceNow Classes Offered

iOS 8 and Athens/VPN

Security Upgraded on Network Drives as of Thursday May 22nd

CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm

Listserv Upgrade to Version 16 on Completed

Echo Sporadic Downtimes, Removal of Old Recordings

CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm

Microsoft Announcement for Windows 7 Support

More Phishing Emails Link to Fake Login Sites

Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm

Patch Released for Internet Explorer Vulnerability

Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks

More Phishing Emails Link to Fake Login Sites

IDX .Net Errors

Unpatched Internet Explorer Vulnerability

Spam Message for "New Consolidated IT Policies"

MC Domain and Exchange Account Password Requirements

Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm

O and P Network Drive Interruptions and Downtime March 22nd and 23rd

Echo360 Downtime Fri March 21st noon to 12:20pm

iPhone, iPad and Mac Security Update

RASCAL Access Suspension Due to Non-Compliance

Using Outlook Tutorials

Required Online HIPAA Training Deadline

IDX Error Resolution

Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am

CROWN Use via Citrix Only After February 2nd

CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required

Crown EHR Downtime Saturday January 25th from 9pm to Midnight

Proxy Auto-Configuration Changed On January 13th 2014

Important Columbia Email Changes for CUMC Affiliates

Macintosh OS 10.9 Not Yet Supported

Older posts can be found on the Archived Announcements page.