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News and Announcements

Spam Email Titled "Invoice"

The following spam message was reported earlier today at CUMC, if you received it please delete the message and do not open the attachment.

Subject: Invoice
Body: Your document attached.
Attachment: (a series of numbers precedes the .zip.txt ending)

Most attachments will have been stripped by the mail servers, however any who opened the attachment should immediately update their anti-virus program and run a full scan of the computer. Please contact your IT support staff for assistance if needed. The message has been blocked by CUMC mail servers, however some may have still received it.

Please contact us with any questions, and be sure to review information regarding Email Security and Viruses and Spyware for general information.

CubMail Account Space Removal for CUMC Exchange Users

Notifications are being sent to CUMC faculty, staff and students regarding the move from CubMail ( email accounts to CUMC Exchange ( as new Exchange accounts are created. Please review dates and information in the notification emails you receive carefully, and do not wait to have messages and other data moved or saved from your CubMail account if needed. In addition, anyone that had an existing Exchange account as of December 1st was already notified that their CubMail account was disabled, and their account space and data will be deleted after 31 days.

In brief:
  • Messages sent to your address will always be able to forward to your Exchange ( address. To set up or double-check your forwarding settings, select the UNI Mail Forwarding link on the Manage My UNI page.
  • 31 days after your CubMail account is disabled, messages and any other data stored in your CubMail mailbox space will be deleted. BEFORE your deadline please check and save any CubMail information you may need:
    • Log in to CubMail to see if there is anything (not already forwarded to your Exchange account) that you may want to save. Remember that messages already forwarded to your Exchange email will be duplicates, and will not be removed from Exchange when CubMail is disabled.
    • If there are messages or other data you would like to keep, you can either individually forward messages to your address, or see instructions to temporarily set up CubMail in Outlook on Windows or Mac to save bulk amounts of data in Outlook on your computer.

WE STRONGLY RECOMMEND YOU DO NOT WAIT TO SET UP A NEW ACCOUNT AND MOVE ANY NEEDED DATA FROM YOUR CUBMAIL SPACE, in case issues arise and you need to request assistance at the last minute. For additional information about CubMail disabling and CUMC Exchange please see Important Columbia Email Changes for CUMC Affiliates.

CROWN Scan Troubleshooting

The CROWN upgrade to 11.4.1 in January 2014 included a directive to remove the CROWN Scan icon (for the "fat client") from computers, and instead use the Crown Scan Live icon provided with the NYP Certified Application at An upgrade to the CROWN Scan application the weekend of January 17th, 2015, made the outdated CROWN Scan icon/program fully incompatible.

If you are having issues accessing CROWN Scan, please do NOT click an old/existing icon on your computer; visit the NYP Certified Application at and use the Crown Scan Live icon. If you still have problems with Crown Scan, or need to have an old CROWN Scan icon removed, please contact your IT support staff for assistance. For IT staff, an installation guide for the Citrix version of Crown Scan can be found on Certified Apps.

Information Security and HIPAA Privacy Training for 2014 to 2015

Online Security and Privacy Training for the current period (2014 to 2015) was made available on December 1st. All current Faculty, staff and students must complete the training courses ANNUALLY. This is true for anyone who finished training as recently as the end of November.

  • The expected completion date for the 2014-2015 annual training is April 1, 2015.
  • New faculty, staff and/or students MUST complete the training within 30 days AND before receiving access to any Information Systems at the medical center.
  • Current faculty, staff and/or students that failed to complete the previous training assigned prior to November 28, 2014 have had access to RASCAL and CLIO (library) suspended and are required to take the new training before receiving access to these applications.
Access that was revoked due to a missed deadline will be automatically restored in 2 business days once training is successfully completed.

If you have questions about the training requirements, please email
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email Please be able to provide any specific error message(s) you may receive when using the online training.

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

On October 16th, Apple released the latest version of its Macintosh operating system called 10.10 or "Yosemite". Microsoft also launched Outlook for Office 365 customers on October 31st. Please avoid issues that come with any new OS version by not being an early adopter. We will post information on testing and support at CUMC in future announcements, with CUMC IT policy updates on the Operating System Compatibility and Support page. Note that beta and newly released operating systems and programs are almost never guaranteed to work immediately with off the shelf software or common Medical Center resources such as secure wifi, VPN, Exchange email, and other frequently used programs.

Your Mac may prompt for the Yosemite upgrade via a Software Update or App Store Update notification. Please decline the upgrade to 10.10 until support at CUMC is announced, you will still be able to install other desired updates on the computer. Macs that don't already have a subscription to Office 365 would have to sign up and download the newer version online, anyone using the full version of Office 2011 for Macs will not automatically be prompted at this point.

Upgrading before the new OS or Office suite is fully supported may mean that you cannot use your computer for all aspects of your academic, clinical or other work. Please be sure to also check with your department, school, or IT support staff before upgrading or ordering a computer with OS 10.10 or Office 365 installed to be sure that it will be compatible.

Archived News and Announcements for 2014

BlackBerry OS 10 Required

Network Addresses Will Default to Local

ServiceNow Classes Offered

iOS 8 and Athens/VPN

Security Upgraded on Network Drives as of Thursday May 22nd

CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm

Listserv Upgrade to Version 16 on Completed

Echo Sporadic Downtimes, Removal of Old Recordings

CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm

Microsoft Announcement for Windows 7 Support

More Phishing Emails Link to Fake Login Sites

Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm

Patch Released for Internet Explorer Vulnerability

Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks

More Phishing Emails Link to Fake Login Sites

IDX .Net Errors

Unpatched Internet Explorer Vulnerability

Spam Message for "New Consolidated IT Policies"

MC Domain and Exchange Account Password Requirements

Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm

O and P Network Drive Interruptions and Downtime March 22nd and 23rd

Echo360 Downtime Fri March 21st noon to 12:20pm

iPhone, iPad and Mac Security Update

RASCAL Access Suspension Due to Non-Compliance

Using Outlook Tutorials

Required Online HIPAA Training Deadline

IDX Error Resolution

Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am

CROWN Use via Citrix Only After February 2nd

CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required

Crown EHR Downtime Saturday January 25th from 9pm to Midnight

Proxy Auto-Configuration Changed On January 13th 2014

Important Columbia Email Changes for CUMC Affiliates

Macintosh OS 10.9 Not Yet Supported

Archived News and Announcements for Fall - Winter 2013

Echo 360 Sporadic Downtimes Through December 31st

Echo 360 Planned Downtime Thursday, December 19th and Friday, December 20th

Software Tracks Missing Equipment

Beware: New computer virus locks your files. Learn how to protect your device.

Network Drive, Echo and Website Downtime Friday November 15th from 2am to 4am

Online HIPAA Training

Customer Data and Source Code Breach at Adobe

Network Drive and Website Downtime Friday October 11th from 2am to 5am

Social Engineering Phone Calls Received by Columbia Staff

CROWN Scheduled Downtime Saturday September 21st from 9pm through Sunday September 22nd 9am

Towers I, II and III and Bard Hall Intermittent Network Downtime Saturday September 21st from 9am to 5pm

Microsoft Critical Updates for September

Welcome New Students

Exchange Email System Upgrade

Archived News and Announcements for Summer 2013

CROWN Maintenance

Available Proxy Services

Windows XP Support Ending

July Microsoft and Adobe Flash Player Updates

Secure Email Gateway via Exchange

New Windows, Internet Explorer and Office Security Updates

Welcome New Students

Older posts can be found on the Archived Announcements page.