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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

iOS 8 and Athens/VPN

Apple's latest version of its operating system for iPhone, iPad and iPod Touch mobile devices was released on September 17th. While iOS 8 is still undergoing testing for compatibility with CUMC resources, instructions for connecting a device using the new OS can be found on the iPhone and iPad wireless pages. As with any newly released OS versions we recommend waiting before upgrading to avoid possible issues.

Listserv Upgrade to Version 16 on Completed

The CUMC IT system for mailing lists has been upgraded to the latest Listserv version 16.0. Please visit our Listserv page for a PDF containing information on features and enhancements, or if you would like information on using mailing lists at CUMC. For additional questions please contact the CUMC IT Service Desk at extension 5-Help (212-305-4357), option 5.

Security Upgraded on Network Drives as of Thursday May 22nd

To provide a safer computing environment, on May 22nd we upgraded security on CUMC IT servers. While this was transparent for most systems, some older computers may experience issues connecting to their network drives after the upgrade. Prior to the upgrade, emails were sent to everyone using MC network resources to help ensure a smooth transition.

After the upgrade, computers that are not configured with compatible security settings will not see a specific error, but will be repeatedly prompted to login when trying to connect to a CUMC IT managed network drive. Please see the online instructions for help and additional information regarding the upgrade, or call us (extension 5-Help, option 5) or your department's IT staff.

Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks

Microsoft has ended its support of Windows XP and Office 2003 (the suite of programs including Word, Excel, PowerPoint, and Outlook) as of April 8th, 2014. Microsoft will no longer provide any security updates or patches for either XP or Office 2003.

The lack of security updates for those two products means that CUMC faculty, staff, students and departments who use them will be at risk if they continue to after April 8th. If you use Windows but are not sure which version of the operating system you have, or if you are not sure which version of Microsoft Office you use, please contact IT support. Computers must regularly install current security updates to comply with CUMC policies and requirements.

For office computers:
For computers managed by your school or department, faculty and staff should:

  1. Report any systems running Windows XP or Microsoft Office 2003 to your IT support team
  2. Request that your IT support team upgrade or replace the systems by May 1, 2014
Note: For Windows XP embedded systems, such as cash registers, ATMs, or medical devices, please contact your vendor to determine how to upgrade these devices.

For personal computers:

  • If you are running Windows XP or Microsoft Office 2003 on your personal computer, you need to upgrade the software to a supported version, or purchase a new computer that can run versions of software that are supported by the vendor.
  • Windows 7 (Ultimate and Enterprise editions) has been vetted for security and compatibility with most programs used at CUMC. Office 2010 and 2013 are currently supported as well.
  • The Columbia Microsoft Campus License Agreement page has information on software and upgrades that are available for free to current CUMC faculty, staff and students for personal use; be sure to verify hardware requirements of any program before installing or upgrading.
All members of the University community, schools, and departments should continue the effort to retire any remaining Windows XP machines. Failure to do so will put CUMC at risk, due to the high probability that security vulnerabilities will go unpatched on Windows XP or Office 2003 after April 2014.

For more information please see the following.

Archived News and Announcements for 2014

Echo Sporadic Downtimes, Removal of Old Recordings

CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm

Microsoft Announcement for Windows 7 Support

More Phishing Emails Link to Fake Login Sites

Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm

Patch Released for Internet Explorer Vulnerability

More Phishing Emails Link to Fake Login Sites

IDX .Net Errors

Unpatched Internet Explorer Vulnerability

Spam Message for "New Consolidated IT Policies"

MC Domain and Exchange Account Password Requirements

Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm

O and P Network Drive Interruptions and Downtime March 22nd and 23rd

Echo360 Downtime Fri March 21st noon to 12:20pm

iPhone, iPad and Mac Security Update

RASCAL Access Suspension Due to Non-Compliance

Using Outlook Tutorials

Required Online HIPAA Training Deadline

IDX Error Resolution

Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am

CROWN Use via Citrix Only After February 2nd

CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required

Crown EHR Downtime Saturday January 25th from 9pm to Midnight

Proxy Auto-Configuration Changed On January 13th 2014

Important Columbia Email Changes for CUMC Affiliates

Macintosh OS 10.9 Not Yet Supported

Archived News and Announcements for Fall - Winter 2013

Echo 360 Sporadic Downtimes Through December 31st

Echo 360 Planned Downtime Thursday, December 19th and Friday, December 20th

Software Tracks Missing Equipment

Beware: New computer virus locks your files. Learn how to protect your device.

Network Drive, Echo and Website Downtime Friday November 15th from 2am to 4am

Online HIPAA Training

Customer Data and Source Code Breach at Adobe

Network Drive and Website Downtime Friday October 11th from 2am to 5am

Social Engineering Phone Calls Received by Columbia Staff

CROWN Scheduled Downtime Saturday September 21st from 9pm through Sunday September 22nd 9am

Towers I, II and III and Bard Hall Intermittent Network Downtime Saturday September 21st from 9am to 5pm

Microsoft Critical Updates for September

Welcome New Students

Exchange Email System Upgrade

Archived News and Announcements for Summer 2013

CROWN Maintenance

Available Proxy Services

Windows XP Support Ending

July Microsoft and Adobe Flash Player Updates

Secure Email Gateway via Exchange

New Windows, Internet Explorer and Office Security Updates

Welcome New Students

Older posts can be found on the Archived Announcements page.