News and Announcements
Email and MC Account Suspension for Incomplete Annual Security and Privacy Training
Those who did not complete required online
Security and Privacy Training by the April 30th deadline will now begin losing access to CUMC email and MC domain (computer login and network drive) accounts, as well as other system resources that may already be suspended. Email and MC account suspension due to this will be automatically restored within 8 business hours once all 3 assigned training courses are successfully completed. If you missed the April 30th deadline please complete your training as soon as possible to regain access. Continued non-compliance is subject to additional sanctions.
Training for the current period was made available on December 1st, 2014. All current Faculty, staff and students must complete the training courses ANNUALLY. This is true for anyone who finished training as recently as the end of November. Note that HIPAA regulations require periodic privacy and information security training; CUMC requires such training on a yearly basis.
If you have questions about the requirements, please email HIPAA@cumc.columbia.edu. For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email email@example.com. Please be able to provide any specific error message(s) you may receive when using the online training.
Virus/Ransomware Alert - Do Not Open Any .exe Files
CUMC departments have been hit by viruses and ransomware that copy existing files, some with different file extensions/endings (such as .exe). The files may be on computers, network drives, USB keys or any other type of storage or device depending on how employees have connected to and opened or saved files.
Files ending in .exe, which are known as executable files, are more likely to be infected; please do not open any files ending in .exe from any location, whether on your computer, a network drive, or removable media. Infected files that are opened typically search for and create malicious files on various locations. Network drives and systems that are found to be infected are being disconnected or made read-only to prevent further spread, with owning departments being contacted to arrange for remediation.
If computers and systems are not properly re-imaged to ensure COMPLETE removal of any malicious programs and files, re-infection is likely and can prolong access to needed files and resources for others. Please make sure you are fully cooperating with any instructions received by Information Security and your Certified IT Staff.
Wired Network Requests Must Be Placed by Certified IT Groups
Beginning May 18th, requests for new or updated IP (network) addresses for the wired campus network may only be submitted by staff in a CUMC Certified IT Group. This will help ensure that computers and other endpoints are properly inventoried, registered, configured and secured as per University Policy.
If you do not know how to contact your Certified IT Staff please ask your Department Administrator or supervisor. Staff in a Certified IT Group can reach the forms by logging in to ServiceNow and selecting the Service Catalog link in the left; anyone who is not approved will not be able to see the forms.
Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled
Maintenance in Echo 360 requires "purges" or removal of old recordings. Purged recordings are no longer available to be viewed or accessible in Echo, and must be downloaded before any purge if needed. Currently we are working on the following:
If you need to keep a recording please use online instructions to download and save copies on your computer or other desired external storage. Also be sure to update or remove any links within CourseWorks to purged recordings. See this FAQ for general information about availability of recordings.
- Immediate - Special Event recordings captured prior to the current year are being removed
- June 30th, 2015 - Course recordings captured in 2012 will be removed
Please email firstname.lastname@example.org with any questions.
Reminder to Vacate Student Lockers
Students currently using CUMC lockers must have all items removed by May 31st, the end of the academic year. Due to upcoming improvements in the locker request form and assignment process, we are asking that students remove items as early as possible so we have time to prepare them. Reminders are being emailed to all those who registered via the online locker request form.
The new form and locker registration process will be set up this summer in preparation for the upcoming academic year, updates will be posted soon at http://cumc.columbia.edu/it/students/lockers.html. Current assignments cannot be held for upcoming semesters. We apologize for any inconvenience and appreciate your help in keeping the lockers clean and available. Please contact us at extension 5-Help (212-305-4357), option 5, or email email@example.com with any questions.
Archived News and Announcements for 2015
Annual Security and Privacy Training Deadline Has Passed
CubMail Account Space Removal for CUMC Exchange Users
Some Shared Network P: Drives are Read Only
Phishing Email "Alert on CubMail Account"
Echo 360 Lecture System Downtime Through Sunday March 29th
Echo 360 Lecture System Scheduled Downtime March 23rd to 27th
Spam Messages and Attachments
Information Security and HIPAA Privacy Training for 2014 to 2015
Spam Email Titled "Invoice"
Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released
CROWN Scan Troubleshooting
BlackBerry OS 10 Required
Archived News and Announcements for 2014
Network Addresses Will Default to Local
ServiceNow Classes Offered
iOS 8 and Athens/VPN
Security Upgraded on Network Drives as of Thursday May 22nd
CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm
Listserv Upgrade to Version 16 on Completed
Echo Sporadic Downtimes, Removal of Old Recordings
CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm
Microsoft Announcement for Windows 7 Support
More Phishing Emails Link to Fake Login Sites
Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm
Patch Released for Internet Explorer Vulnerability
Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks
More Phishing Emails Link to Fake Login Sites
IDX .Net Errors
Unpatched Internet Explorer Vulnerability
Spam Message for "New Consolidated IT Policies"
MC Domain and Exchange Account Password Requirements
Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm
O and P Network Drive Interruptions and Downtime March 22nd and 23rd
Echo360 Downtime Fri March 21st noon to 12:20pm
iPhone, iPad and Mac Security Update
RASCAL Access Suspension Due to Non-Compliance
Using Outlook Tutorials
Required Online HIPAA Training Deadline
IDX Error Resolution
Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am
CROWN Use via Citrix Only After February 2nd
CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required
Crown EHR Downtime Saturday January 25th from 9pm to Midnight
Proxy Auto-Configuration Changed On January 13th 2014
Important Columbia Email Changes for CUMC Affiliates
Macintosh OS 10.9 Not Yet Supported
Archived News and Announcements for Fall - Winter 2013
Echo 360 Sporadic Downtimes Through December 31st
Echo 360 Planned Downtime Thursday, December 19th and Friday, December 20th
Software Tracks Missing Equipment
Beware: New computer virus locks your files. Learn how to protect your device.
Network Drive, Echo and Website Downtime Friday November 15th from 2am to 4am
Online HIPAA Training
Customer Data and Source Code Breach at Adobe
Network Drive and Website Downtime Friday October 11th from 2am to 5am
Social Engineering Phone Calls Received by Columbia Staff
CROWN Scheduled Downtime Saturday September 21st from 9pm through Sunday September 22nd 9am
Towers I, II and III and Bard Hall Intermittent Network Downtime Saturday September 21st from 9am to 5pm
Microsoft Critical Updates for September
Welcome New Students
Exchange Email System Upgrade
Older posts can be found on the Archived Announcements page.