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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Information Security and HIPAA Privacy Training for 2016

Online Security and Privacy Training for the current period is now online at: Please use your Columbia UNI and password to login. All current Faculty, staff and students must complete the training courses ANNUALLY.

  • The expected completion date for the 2016 annual training is April 30th, 2016.
  • New faculty, staff and/or students MUST complete the training within 30 days AND before receiving access to any Information Systems at the medical center.
  • Failure to complete training within the prescribed time period will result in loss of access to Columbia email and research system (RASCAL).  In addition, your department administrator, chair and dean will be notified that you have failed to complete the training.
Access that is revoked due to a missed deadline will be automatically restored in 2 business days once training is successfully completed.
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email Please be able to provide any specific error message(s) you may receive when using the online training.

CUMC Retirees Email Migration

In response to CUMC retirees' request to maintain a Columbia email account, it has been recently decided that retirees would be allowed to have a LionMail account. LionMail is a Google-powered email system that is overseen by Columbia University Information Technology (CUIT) and was previously not allowed for use by any CUMC affiliates. We (CUMC IT) are working with CUIT to set up these accounts in LionMail.

For CUMC retirees, this means:
  • Those scheduled for the migration will be notified 3 times by CUIT in advance of the change. The notifications are scheduled to be sent on February 15th, March 1st, and March 10th.
  • Any that have been using a CUMC Exchange email account (ending in will instead have only the LionMail account, ending in
  • CUMC Exchange messages and other account data that they would like to keep should be saved to a computer or other media before the migration. For help with this please see the Archiving and Storing On Your Computer section of the Manage Your Email Account Space page.
  • On March 14th CUIT will remove the mail forwarding, with an automatic reply placed on each account for 30 days to advise any sender of the change to The LionMail account for retirees will be active as of March 15, 2016.

Certified IT Groups (CITG) were contacted to verify that those retirees scheduled to be migrated do not require a CUMC Exchange email account rather than LionMail. Any that do must have an active appointment with their department and have their CITG staff notify CUMC IT as soon as possible.
For any additional questions please email us at or call 212-305-4357 option 5.

Phishing Season

Fraudulent tax messages appear at the beginning of each year as phishers try to take advantage of the season. The Email Security page has current information on how to spot and handle phishing attempts, as well as a number of tools that can help cut back on the amount of unwanted messages you receive.

Hard Drive Disposals

The CUMC IT Service Desk in the Hammer Building is still undergoing renovations and will not be able to accept hard drives for disposal until renovations are completed.

Our normal services including phone support, green device disposal tags, and software sales are available as usual.

We thank you for your understanding and cooperation. For any questions, please contact

Archived News and Announcements for 2015

Pharos Printing Upgrade Completed

Echo Recording Management Scheduled Downtime Friday, February 5th from 2pm to 3pm

Updated Support Information for Recent OS and Software Releases

IP Requests Suspended Until February 1st

O and P Network Drives Unavailable Saturday, January 9th from 5pm

Upgraded Pharos Printing Beta Release for Windows

CUMC IT Service Desk Holiday Schedule

CUMC IT Website Partial Downtimes Monday December 28th and Tuesday December 29th 8pm to 1am

Pharos Printing Offline December 21st to 25th for Upgrade

CUMC Voicemail Migration

Firewall, Proxy and Bandwidth Exclusion Requests Must Be Placed by Certified IT Groups

Spam Digest

SharePoint Downtime Friday October 30th from 5pm to 8pm

Continued Alert for Phishing and Ransomware Attacks

CUMC Mailing Lists Scheduled Downtime Wednesday, October 14th from 5:30pm to 8:30pm

Windows 10 at CUMC

Some P Drives Offline Friday, September 18th from 5pm to 9pm

Welcome New Students

CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm

New File Transfer Program - DatAnywhere

Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM

Inbound Spam Filtering and Digest Messages

GE/IDX Maintenance Thursday August 13th from 7pm to 8pm

Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm

Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled

Virus/Ransomware Alert - Do Not Open Any .exe Files

Inbound Spam Filtering Rollout Begins June 19th

Email and MC Account Suspension for Incomplete Annual Security and Privacy Training

CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon

Wired Network Requests Must Be Placed by Certified IT Groups

Reminder to Vacate Student Lockers

Annual Security and Privacy Training Deadline Has Passed

CubMail Account Space Removal for CUMC Exchange Users

Some Shared Network P: Drives are Read Only

Phishing Email "Alert on CubMail Account"

Echo 360 Lecture System Downtime Through Sunday March 29th

Echo 360 Lecture System Scheduled Downtime March 23rd to 27th

Spam Messages and Attachments

Information Security and HIPAA Privacy Training for 2014 to 2015

Spam Email Titled "Invoice"

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

CROWN Scan Troubleshooting

BlackBerry OS 10 Required

Older posts can be found on the Archived Announcements page.