News and Announcements
Updated Support Information for Recent OS and Software Releases
Status on recent versions of operating systems and software is as follows:
- Macintosh 10.10 "Yosemite" is now supported for faculty and staff as well as students.
- Macintosh 10.11 "El Capitan" is NOT supported and was only released on September 30th. There are known issues with Outlook 2011 and SofTest. We strongly advise against upgrading until further testing is completed.
- Windows 10 is still not fully supported; please do not upgrade at this time. While it has tested well with common CUMC resources including Athens wireless, VPN and Pharos student printing, other applications may not be compatible. Note that qualifying versions of Windows 7 and 8 are eligible for a free Windows 10 upgrade for as much as a year after its release, so there is no rush to upgrade.
- iOS 9 for iPhones and iPads was released on September 16th and is being tested for use at CUMC, do not upgrade until support is confirmed.
- Microsoft Office 2016 for Macintosh was released on September 22nd. Initial tests for compatibility with CUMC email are good, however it is not compatible with Endnote and has not been fully tested with other specialized programs, please research before upgrading or installing. Office 2011 is still the only CUMC IT supported version for Macs.
We will continue to update the Operating System and Standard Software pages on the CUMC IT website as testing is completed. We also strongly recommend checking with your department, school, and Certified IT staff before upgrading or ordering a computer with a pre-installed version to be sure that it will be compatible.
Spam Digest Roll Out
As part of our ongoing effort to protect against malicious email, a new Spam Digest alert and self-help system has been rolled out to CUMC email accounts. The system was previously announced and went through testing by CUMC IT and Certified IT Groups. It works with the existing security filter - automatic protection that scans messages to/from CUMC accounts, blocking known spam and malware - to quarantine suspicious messages and notify you if items have been quarantined. The new components are:
- End User Digest - if you have had new messages quarantined, you will receive an email with a list of the messages and information on how to securely view them, release to your inbox if wanted, and use other self-help tools.
- Spam Digest web console - you can log in to https://spamdigest.cumc.columbia.edu at any time to view and manage items in quarantine, mark senders to be safe-listed or blocked, and more. IMPORTANT: If you are not on campus you must use VPN to reach the web console.
Please see the Email Protection and Spam Digest page for
full information and tutorials. For additional help please contact your Certified IT Group or call us at extension 5-Help, option 5 with any specific questions.
Continued Alert for Phishing and Ransomware Attacks
Although the recent infection of CUMC systems and files has died down, we ask that everyone remain vigilant against possible attacks. Institutions dealing with medical and personnel data are a major target for cyber criminals due to the potential value of this information. While attacks will continue to evolve, being an informed and alert technology user is the best way to prevent issues ranging from minor annoyances such as spam to a widespread outbreak resulting in massive data loss, ransom threats, work stoppage (some for entire departments), and severe penalties for data breaches or other policy violations.
Knowing how to prevent issues and operate securely will help not only with work or school but with your own personal technology and data.
- Do NOT open attachments or click on links in unsolicited messages, even if you recognize the sender.
- Some malware will use an infected system's email to send messages, while links and addresses can be spoofed to look like a trusted source.
- See our Email Security page for more details and help.
- Make sure your computers and devices are running vetted anti-virus and anti-spyware programs.
- These programs must also receive regular updates - information about new malware - and run regular full scans of the system to look for infected files.
- Contact your IT support for any questions or to report any suspicious activity.
- Follow any instructions you receive without skipping steps to avoid re-infection or further spread.
- If you believe a system is infected, disconnect it from the network (including turning off wireless) and remove any external devices.
- Change any account passwords you may have used during the infection.
- Educate yourself whenever possible.
Archived News and Announcements for 2015
Windows 10 at CUMC
Some P Drives Offline Friday, September 18th from 5pm to 9pm
Welcome New Students
CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm
New File Transfer Program - DatAnywhere
Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM
Inbound Spam Filtering and Digest Messages
GE/IDX Maintenance Thursday August 13th from 7pm to 8pm
Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm
Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled
Virus/Ransomware Alert - Do Not Open Any .exe Files
Inbound Spam Filtering Rollout Begins June 19th
Email and MC Account Suspension for Incomplete Annual Security and Privacy Training
CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon
Wired Network Requests Must Be Placed by Certified IT Groups
Reminder to Vacate Student Lockers
Annual Security and Privacy Training Deadline Has Passed
CubMail Account Space Removal for CUMC Exchange Users
Some Shared Network P: Drives are Read Only
Phishing Email "Alert on CubMail Account"
Echo 360 Lecture System Downtime Through Sunday March 29th
Echo 360 Lecture System Scheduled Downtime March 23rd to 27th
Spam Messages and Attachments
Information Security and HIPAA Privacy Training for 2014 to 2015
Spam Email Titled "Invoice"
Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released
CROWN Scan Troubleshooting
BlackBerry OS 10 Required
Archived News and Announcements for 2014
Network Addresses Will Default to Local
ServiceNow Classes Offered
iOS 8 and Athens/VPN
Security Upgraded on Network Drives as of Thursday May 22nd
CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm
Listserv Upgrade to Version 16 on Completed
Echo Sporadic Downtimes, Removal of Old Recordings
CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm
Microsoft Announcement for Windows 7 Support
More Phishing Emails Link to Fake Login Sites
Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm
Patch Released for Internet Explorer Vulnerability
Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks
More Phishing Emails Link to Fake Login Sites
IDX .Net Errors
Unpatched Internet Explorer Vulnerability
Spam Message for "New Consolidated IT Policies"
MC Domain and Exchange Account Password Requirements
Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm
O and P Network Drive Interruptions and Downtime March 22nd and 23rd
Echo360 Downtime Fri March 21st noon to 12:20pm
iPhone, iPad and Mac Security Update
RASCAL Access Suspension Due to Non-Compliance
Using Outlook Tutorials
Required Online HIPAA Training Deadline
IDX Error Resolution
Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am
CROWN Use via Citrix Only After February 2nd
CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required
Crown EHR Downtime Saturday January 25th from 9pm to Midnight
Proxy Auto-Configuration Changed On January 13th 2014
Important Columbia Email Changes for CUMC Affiliates
Macintosh OS 10.9 Not Yet Supported
Older posts can be found on the Archived Announcements page.