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A to Z List of Services
| Application Support Services | |
| CUMC IT Server Support offers Application Support services to clients for installing, managing, and maintaining home grown applications and vendor supported applications. Such services are provided by System Analysts who have proven expertise in administration and maintenance of web servers and database servers, and custom development in web technologies in CUMC domain. |
| Automated Attendant | |
| Gives callers the ability to press an assigned number(s) on the keypad to reach a department or individual after calling a main number. |
| Audio Visual Equipment Support | |
| Most audio visual equipment on campus is installed in classrooms, auditoriums and conference rooms, with the majority of the rooms using a standardized touch panel system to control the installed equipment. A limited staff of A/V technicians can provide support for non-standard equipment set up and assistance if issues arise with equipment during an event, however instructors, faculty, speakers and/or TAs are expected to be able to run equipment without a technician present. Some non-standard equipment can be requested as well. |
| Classroom Reservation Services | |
| Classrooms, Auditoriums and many Conference Rooms on campus are scheduled by CUMC IT's Classroom Technology Support group. Room reservations for academic and other event use can be requested online, with many rooms including standard computing and audio/visual equipment available for use. |
| Collocation Services | |
| CUMC IT Server Support can provide reliable Collocation Services from its data centers. These data centers provide a secure location and network connectivity for servers, disks, or network equipment. The infrastructure in the data centers is HIPAA compliant. |
| Course Materials Hosting | |
| Properly licensed, compatible software that is required for courses can be installed on any of the computers in classrooms, labs and auditoriums managed by Classroom Technology Support. Installation media, proof of proper licensing and at least 2 weeks notice is required. |
| CROWN Clinical Records On-Line Web Network |
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| CROWN is the name of the electronic health record for ColumbiaDoctors. The CROWN team works closely with the Allscripts team and representatives from across ColumbiaDoctors to implement this transformative technology. |
| Dell Lease Program | |
| CUMC IT has partnered with Dell Computer to allow departments on the CUMC campus to lease desktop and laptop computers. This program provides individual departments the ability to spread the cost of technology over a period of three years. |
| Developer Staging Accounts | |
| Developer Staging accounts are intended for staff who update/develop web sites currently hosted by the CUMC Web Design Studio. Account holders are solely responsible for site updates, and should know html coding and SFTP basic before assuming responsibility for site upkeep. |
| Directory Services | |
| The Columbia University Directory is the official central information resource of officers and staff at Columbia and the Medical Center, Barnard and Teachers College. The online directory is updated weekly and features a convenient search to find current information on reaching faculty, staff, and students. |
| Domain (Computer Login) | |
| Deparment owned computers
typically connect to a domain, many of which are managed by
CUMC IT. Domain accounts can provide users with a secure and centralized log on for local network resources such as files, Exchange email and calendar, and automatic pushing of updates and patches to user's workstations in addition to many other features. |
| Domain Name Registration and Vanity URLs |
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| The CUMC community has a large and growing Web presence. These sites are used for a variety of purposes, not least of which is marketing. In support of this, the WDS provides clients with the ability to choose their own Web site address (also known as domain name, URL, or vanity URL), and has created this guide to help our clients follow best practices for domain name creation and registration at Columbia University Medical Center. |
| Desktop Support | |
| The CUMC IT Desktop Support team can provide advanced technical support services for almost any issue, both at deskside or via eSupport. Support for faculty and staff is fee based, while student support is provided for free as needed. |
| Email | |
| Email accounts are provided for students and most full time faculty and staff at Columbia. These accounts are the official work and/or academic email address for Columbia correspondence. They can be checked via the CubMail online web based program or configured to use an email client. Exchange accounts are also available from CUMC IT for those who would like to use advanced features such as Calendar sharing with the CUMC community. |
| eSupport | |
| eSupport is a service that allows CUMC IT technicians to remotely connect to your computer - with your consent - to make the troubleshooting process faster and easier. eSupport lets the technician view your computer screen, control the cursor and keyboard, and use a chat dialog window to communicate with you as they're troubleshooting. This eliminates over the phone instruction and the wait involved with having a technician come out in person. |
| Exchange | |
| CUMC IT Exchange accounts are available for users in the CUMC community, and enable rich and efficient access to a host of features such as email, Calendars and meetings, attachments, the CUMC global address book, and integration with SharePoint calendar in addition to many other features. |
| Firewall Exceptions | |
| To provide a secure campus network, CUMC is blocking default open access from the Internet in to the CUMC network, with some ports and protocols (SMTP and NetBIOS) blocked on outgoing. To permit legitimate institutional business functions a Firewall Exception Request can be submitted to the CUMC IT Network Security group.
The owner of the system requiring the exclusion must be a Director-level or above person, or a Department or Division Administrator (or a designated Departmental or Divisional System administrator), or a senior faculty member, and must be the person to submit the request. |
| Google Site Search Integration |
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| A Google search can be integrated into your site, allowing users to quickly find information they need within the site. |
| Interactive Calendars |
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| Online calendars for a small group, large department or any other purpose can be created by the Web Design Studio. |
| Long Distance Services | |
| The Telecommunications Office provides authorization code for use on the SL-100 phone system. Similar to a phone company's calling card, the authorization code allows the assignee to make phone calls from any campus telephone, whether the phone is restricted or unrestricted, a public access phone or in an office or lab. All calls made with an authorization code from any campus phone will be billed to the responsible person's referenced phone number. |
| Moves - Computing Relocation | |
| Moving computers and peripherals requires assurance of network connectivity and sometimes configuration changes. CUMC IT technicians can help coordinate with other technical groups as needed and verify that your equipment stays connected. |
| Page Services | |
| Pagers are still in use today in places where mobile phones typically cannot reach users, and also in places where the operation of the radio transmitters contained in mobile phones is problematic or prohibited. |
| Photo Research and Rights |
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| The Web Design Studio can research and obtain pictures for your web site, both licensed and royalty-free. |
| Photocopy Centers |
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| CUMC IT has two Photocopy Centers on campus that can offer a wide range of copy and print services, including self- and full-service copying, binding, lamination, scanning, posters and banners. A Photocopy Co-op is also available for departments and individuals to help reduce prices for those with high volume needs. |
| Printing in Public Computing Areas - Pharos |
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| CUMC IT provides one color and 18 black and white high-speed laser jet printers located throughout the campus: the first two floors of the Hammer building, PH17, and some student housing locations. A printing quota is required to use these printers. Students currently enrolled in a CUMC program receive their quota automatically. The printers are managed by the Pharos printing system; pages are deducted from the quota after logging in to the Pharos system to print. |
| Telephone Services | |
| The majority of the Medical Center locations are supported by the NORTEL SL-100 Telecommunications system using Meridian multi-lines phones. The Meridian phones have a variety of features and functions that can be ordered in different configurations to meet specific requirements. Single line phones and analog lines (for fax, modems, and veriphones) are also available on the system. |
| Technical Support - CUMC IT Service Desk | |
| Technical Support provided by the CUMC IT Service Desk is provided for free to CUMC IT faculty, staff and students. This includes initial troubleshooting, diagnosis and resolution when possible. Depending on the request or issue, escalation to higher tier technicians or other support groups may be necessary. |
| Shared Disk Space Services | |
| CUMC IT Server Support can set up space on CUMC IT Servers for departments on a share basis. Disk space can be purchased in blocks of 50GB, 100GB, 250GB, 500GB, and 1 TB for departmental file storage. |
| Security Vulnerability Scan | |
| This service can be requested, and is required, in order to install a new server on the network. The scan looks for known vulnerabilities and common misconfiguration errors that may lead to a server compromise. |
| Server Support | |
| CUMC IT Server Support can provide services for administering and maintaining your servers in our highly secure and reliable data centers or in your own facilities. Server Support’s team of certified and experienced system and network administrators have proven expertise in maintaining servers from Dell, IBM and HP with operating systems such as UNIX, Linux, Windows and administering Active Directories. |
| Server Support Shared Services | |
| CUMC IT Server Support’s Shared Services are a select bundle of services that allow you to share server computing capabilities with two or more departments on CUMC IT’s own servers. By taking advantage of Shared Services you are free from the hassle of purchasing or leasing servers, collocating or maintaining servers, and re-negotiating with vendors when systems go out of date. |
| SAS Software Licensing |
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The CUMC IT Service Desk (SD) sells licenses and installation media for the SAS statistical software suite.
- SAS has a set license period of September 1st through August 31st of every year. Regardless of when you purchase and install the software, it will not run after the end of the license period.
- To continue running the software after the end of the license period, another license must be purchased.
- The Service Desk only carries the two most recent versions of SAS for licensing. If you are running an older version would like to continue using SAS, you must upgrade your version of SAS.
- Anyone needing to install or upgrade SAS must also purchase an installation kit.
These policies are set by the makers of SAS. SD sells licenses and kits as a service to the CUMC community. |
| SPSS Software Licensing |
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The CUMC IT Service Desk (SD) sells licenses and installation media for the SPSS statistical software.
- SPSS has a set license period of July 30th through July 29th of every year. Regardless of when you purchase and install the software, it will not run after the end of the license period.
- To continue running the software after the end of the license period, another license must be purchased.
- The Service Desk only carries the two most recent versions of SPSS for licensing. If you are running an older version would like to continue using SPSS, you must upgrade your version of SPSS.
- Anyone needing to install or upgrade SPSS must also purchase an installation kit.
These policies are set by the makers of SPSS. SD sells licenses and kits as a service to the CUMC community. |
| UNI | |
| Columbia's primary account ID used for access to email, online pay and benefit information, wireless access, online request forms and many other services. |
| Video Streaming |
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| Video streaming can be implemented in your web site using the industry standard Real player. The Web Design Studio can convert almost any video source to the Real player format. |
| VPN | |
| The Virtual Private Network service provides an encrypted connection for your computer to connect to resources on the secured campus network from off-campus, and to connect to the secured Rome wireless network. |
| Web Site Hosting | |
| Space is provided on the CUMC servers for your department or group's web site. This includes web serving, back up and fail over. This is a for-fee service, separate from the Personal Web Pages that are allowed via one's UNI account. |
| Web Programming |
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| Web site services include the latest in programming, with a wide range of options from simple online forms, mailing lists, to complex top-to-bottom application design. |
| Web Statistics Reporting - NetTracker |
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| NetTracker is an online tool that tracks statistics about your web site including visitor, content and marketing analysis. These statistics can help you fine tune your web site and see what visitors are looking for. Custom report building is also available. |
| Wired Network | |
| The CUMC campus has a Fast or Gigabit Ethernet LAN for work, research and academic use. All computers, networked printers, and other peripherals connecting to the wired network must register for a network connection before they will be allowed access. This policy is to help provide a secure network and comply with HIPAA regulations, as our network is shared with the New York-Presbyterian Hospital. |
| Wireless Network | |
| There are three wireless networks on the CUMC campus, with availability only in specific areas. The Athens and Rome wireless networks are encrypted and require special configuration on the computer, in addition to logging in with a UNI and password each time you would like to connect. The guest-net wireless network is not encrypted and does not require special configuration or login, however many intranet sites and applications cannot be accessed when using guest-net. |
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Last updated 8/21/2009
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