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For support: call extension 5-Help (212-305-4357) or email us
 
 

CUMC IT Server Support

CUMC IT Server Staff

Our Team

The CUMC IT Server Support team provides premium file, print, application, and data backup services, as well as many other resources for a wide range of technical demands. Our group of experienced IT professionals has supported the CUMC campus for close to a decade. We consistently strive to provide Faculty, Staff and Students with cutting edge technology solutions and reliable, secure data storage.

The Server Support group provides resources for many departments at CUMC, including Health Sciences Central Administration, DBMI, and the Ideatel project. This includes management of domains and logon IDs for departmental computers, network drive space, the CUMC Exchange mail and calendar server, Network-Attached Storage (NAS) systems for easily accessible load-balancing, fault-tolerant storage, Virtual Tape Libraries for quick and reliable access to archival data, and much more. Our servers are housed in state of the art storage facilities that include 24 hour temperature and moisture monitoring to help prevent hardware failure, and our backup services include offsite storage to meet best practices for disaster recovery plans.

Contact Us:

As a CUMC IT department, the Server Support group enlists the Service Desk to provide first level technical support 7 days a week; please contact extension 5-Help first for immediate assistance with any technical questions or problems, including emergencies.

For information about Service Level Agreements and pricing for your department, please see our Services page for details and contact information.

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Last updated 5/30/2013